Terms and Conditions

Last Updated: October 28, 2025

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1. DEFINITIONS

Certain capitalized terms, not otherwise defined herein, have the meanings set forth or cross-referenced in this Section 1.

1.1 "Agreement" means the order form (to be provided as Exhibit A, "Order Form"), these terms and conditions, and any document therein incorporated by reference in section 11.4.

1.2 "Training Data" means a small fraction of images, video frames, and audio clips captured by the DECTIFY Services, which are stripped of all metadata and identifying information, and used solely for the limited purpose of improving the DECTIFY Services through machine learning and AI model development.

1.3 "Authorized End User(s)" means any individual employees, agents, or contractors of Customer accessing or using the Services, under the rights granted to Customer pursuant to this Agreement.

1.4 "Customer Data" means the images, audio and/or video segments made available to Customer through the Web Interface in connection with the DECTIFY Services, together with the metadata associated with that Customer's use of the DECTIFY Services (e.g., license plate number, facial recognition matches, person detection alerts, object identification, audio detection events, timestamp of capture, and geospatial coordinates). For clarity, Customer Data does not include the underlying raw Footage captured by the DECTIFY Hardware or any DECTIFY IP (as defined in Section 1.10).

1.5 "Customer Generated Data" means any content submitted by Customer through the DECTIFY Services, including but not limited to text, images, data, feedback, suggestions, watchlists, alert configurations, zone settings, and other materials, whether provided directly or indirectly by the Customer during their use of the Services.

1.6 "Customer Hardware" means the third-party camera, sensors, or other surveillance equipment owned or provided by Customer and any other physical elements that interact with the Embedded Software and the Web Interface to provide the Services.

1.7 "Effective Date" means the date this Agreement is mutually executed (valid and enforceable) by both Parties.

1.8 "Embedded Software" means the DECTIFY proprietary software and/or firmware integrated with or installed on the DECTIFY Hardware or Customer Hardware.

1.9 "DECTIFY Hardware" means the DECTIFY device(s), which may include cameras, sensors, audio detection units, facial recognition cameras, license plate recognition (LPR) cameras, poles, clamps, solar panels, installation components, mounting brackets, and any other physical elements that interact with the Embedded Software and the Web Interface, to provide the DECTIFY Services as specifically set forth in the applicable Order Form.

1.10 "DECTIFY IP" means the DECTIFY Services, the Embedded Software, and all intellectual property or proprietary information therein or otherwise provided to Customer or its Authorized End Users, including, but not limited to, DECTIFY's technology, patents, trade secrets, trademarks, algorithms, data models, machine learning methods, AI-powered analytics engines, facial recognition algorithms, biometric identification systems, license plate recognition technology, audio detection algorithms, person and vehicle detection systems, human surveillance systems, computer vision technology, documentation, and any modifications or improvements. For clarity, DECTIFY IP also includes any derivative works, intermediate or final outputs, analyses, reports, models, alerts, or other results generated by or through the DECTIFY Services. Except for the limited ability to access and download Customer Data within the applicable Retention Period, no rights are granted to download, extract, export, or otherwise create or retain copies of such derivative works, outputs, or other elements of the DECTIFY IP.

1.11 "DECTIFY Services" means the provision of DECTIFY's software and hardware situational awareness solution, via the Web Interface, for automatic license plate detection and recognition, facial recognition, biometric identification, person detection, vehicle detection, object recognition, audio detection, real-time alerts, searching image records, video analytics, human surveillance, threat detection, and security monitoring.

1.12 "Footage" means still images, video, audio, and other raw data captured by the DECTIFY Hardware or Customer Hardware via the DECTIFY Services.

1.13 "Integration Data" means any distribution of data from a Customer requested third party integration.

1.14 "Installation Services" means the services provided by DECTIFY for installation of DECTIFY Services.

1.15 "Permitted Purpose" means legitimate public safety, business security, organizational security, and/or lawful surveillance purpose, including but not limited to the awareness, prevention, and prosecution of crime; investigations; threat detection and assessment; access control; perimeter security; asset protection; personnel safety monitoring; incident response; evidence collection; and prevention of commercial harm, to the extent permitted by law.

1.16 "Retention Period" means the time period that the Customer Data is stored within the cloud storage, as specified in the applicable Order Form.

1.17 "Term" means the date, unless otherwise stated in the Order Form, upon which the Services are operational.

1.18 "Web Interface" means the website(s) or application(s) through which Customer and its Authorized End Users can access the Services. For clarity, the Web Interface does not include APIs, or any other automated, programmatic data transfer method.

2. SERVICES AND SUPPORT

2.1 Provision of Access. DECTIFY hereby grants to Customer a non-exclusive, non-transferable right to access the features and functions of the DECTIFY Services via the Web Interface during the Term, solely for use by Customer and Authorized End Users. Customer Data will be available for Authorized End Users to access and download via the Web Interface during the applicable Retention Period. For clarity, DECTIFY retains the exclusive right to determine and control the method, timing, format, and medium of such access or delivery, and is not obligated to provide Customer Data in any alternative form, format, or transmission method outside of the Web Interface. Authorized End Users will be required to sign up for an account and select a password and username ("User ID"). Customer shall be responsible for all acts and omissions of Authorized End Users and shall undertake reasonable efforts to ensure that all Authorized End Users comply with the applicable provisions of this Agreement.

2.2 Embedded Software License. DECTIFY grants Customer a limited, non-exclusive, non-transferable, non-sublicensable (except to the Authorized End Users), revocable right to use the Embedded Software as it pertains to DECTIFY Services, solely as necessary for Customer to use the DECTIFY Services.

2.3 Support Services. DECTIFY shall monitor the DECTIFY Services, and any applicable device health, in order to improve performance and functionality. DECTIFY will use commercially reasonable efforts to respond to requests for support within seventy-two (72) hours. DECTIFY will provide Customer with reasonable technical and on-site support and maintenance services in-person, via phone or by email at support@DECTIFY.in (such services collectively referred to as "Support Services").

2.4 Updates to Platform. DECTIFY may make any updates to system or platform that it deems necessary or useful to (i) maintain or enhance the quality or delivery of DECTIFY's products or services to its customers, the competitive strength of, or market for, DECTIFY's products or services such platform or system's cost efficiency or performance, or (ii) to comply with applicable law. Parties understand that such updates are necessary from time to time and will not diminish the quality of the services or materially change any terms or conditions within this Agreement.

2.5 Service Interruption. Services may be interrupted in the event that: (a) DECTIFY's provision of the Services to Customer or any Authorized End User is prohibited by applicable law; (b) any third-party services required for Services are interrupted; (c) if Services are being used for malicious, unlawful, or otherwise unauthorized use; (d) there is a threat or attack on any of the DECTIFY IP by a third party; or (e) scheduled or emergency maintenance ("Service Interruption"). DECTIFY will make commercially reasonable efforts to provide written notice of any Service Interruption to Customer, to provide updates, and to resume providing access to DECTIFY Services as soon as reasonably possible after the event giving rise to the Service Interruption is cured. DECTIFY will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any Authorized End User may incur as a result of a Service Interruption. To the extent that the Service Interruption is not caused by Customer's direct actions or by the actions of parties associated with the Customer, the time will be tolled by the duration of the Service Interruption (for any continuous suspension lasting at least one full day). For example, in the event of a Service Interruption lasting five (5) continuous days, Customer will receive a credit for five (5) free days at the end of the Term.

2.6 Service Suspension. DECTIFY may temporarily suspend Customer's and any Authorized End User's access to any portion or all of the DECTIFY IP or DECTIFY Service if (a) there is a threat or attack on any of the DECTIFY IP by Customer; (b) Customer's or any Authorized End User's use of the DECTIFY IP disrupts or poses a security risk to the DECTIFY IP or any other customer or vendor of DECTIFY; (c) Customer or any Authorized End User is/are using the DECTIFY IP for fraudulent or illegal activities; (d) Customer has violated any term of this provision, including, but not limited to, utilizing DECTIFY Services for anything other than the Permitted Purpose; or (e) any unauthorized access to DECTIFY Services through Customer's account ("Service Suspension"). Customer shall not be entitled to any remedy for the Service Suspension period, including any reimbursement, tolling, or credit. If the Service Suspension was not caused by Customer, the Term will be tolled by the duration of the Service Suspension.

2.7 Hazardous Conditions. DECTIFY Services do not contemplate hazardous materials, or other hazardous conditions, including, without limit, asbestos, lead, or toxic or flammable substances. In the event any such hazardous materials are discovered in the designated locations in which DECTIFY is to perform services under this Agreement, DECTIFY shall have the right to cease work immediately.

3. CUSTOMER OBLIGATIONS

3.1 Customer Obligations. DECTIFY will assist Customer Authorized End Users in the creation of a User ID. Authorized End Users agree to provide DECTIFY with accurate, complete, and updated registration information. Authorized End Users may not select as their User ID, a name that they do not have the right to use, or any other name with the intent of impersonation. Customer and Authorized End Users may not transfer their account to anyone else without prior written permission of DECTIFY. Authorized End Users shall not share their account username or password information and must protect the security of the username and password. Unless otherwise stated and defined in this Agreement, Customer shall not designate Authorized End Users for persons who are not officers, employees, or agents of Customer. Authorized End Users shall only use Customer-issued email addresses for the creation of their User ID. Customer is responsible for any Authorized End User activity associated with its account. Customer shall ensure that Customer provides DECTIFY with up to date contact information at all times during the Term of this Agreement. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the DECTIFY Services (e.g., laptops, internet connection, mobile devices, monitors, etc.). Customer shall (at its own expense) provide DECTIFY with reasonable access and use of Customer facilities and Customer personnel in order to enable DECTIFY to perform Services (such obligations of Customer are collectively defined as "Customer Obligations").

3.2 Customer Representations and Warranties. Customer represents, covenants, and warrants that Customer shall use DECTIFY Services only in compliance with this Agreement and all applicable laws and regulations, including but not limited to any laws relating to the recording or sharing of data, video, photo, audio content, biometric data, facial recognition, surveillance, privacy, data protection, and consent requirements.

4. DATA USE AND LICENSING

4.1 Customer Data. As between DECTIFY and Customer, all right, title and interest in the Customer Data, belong to and are retained solely by Customer. Customer hereby grants to DECTIFY a limited, non-exclusive, royalty-free, irrevocable, worldwide license to use the Customer Data and perform all acts as may be necessary for DECTIFY to provide the DECTIFY Services to Customer. DECTIFY does not own and shall not sell Customer Data.

4.2 Customer Generated Data. Customer grants DECTIFY a limited, non-exclusive, worldwide, royalty-free license to process Customer Generated Data, as needed, to provide, maintain, and improve the DECTIFY Services. DECTIFY does not claim ownership of, and will not sell, Customer Generated Data. Customer acknowledges that DECTIFY has no obligation to monitor or enforce any intellectual property rights in such data. DECTIFY retains sole discretion to determine the method, timing, format, and medium of access or delivery.

4.3 Training Data. Customer grants DECTIFY a non-exclusive, worldwide, perpetual, royalty-free license to use Training Data solely to improve DECTIFY Services. This includes training machine learning algorithms, AI models, facial recognition systems, license plate recognition accuracy, object detection capabilities, audio detection algorithms, and supporting diagnostic and corrective efforts necessary for continuity of DECTIFY Services. All Training Data is used internally to enhance recognition of vehicles, persons, faces, objects, audio events, and other detection capabilities. For example, DECTIFY may use de-identified images of a newly released vehicle model to help distinguish it from similar vehicles, or facial data to improve recognition accuracy across diverse demographics and lighting conditions. These images and data are never sold or shared with third parties. To safeguard privacy, Training Data is maintained separately and is never combined in a manner that would render it personally identifiable. Use of such data is critical to ensuring the accuracy and effectiveness of DECTIFY Services.

4.4 Data Distribution. Customer may, upon request, choose to integrate DECTIFY Services with a third party to either distribute Integration Data or Customer Data (such third party, "Recipient"). Upon such request, Customer hereby grants to DECTIFY a non-exclusive, non-transferable, royalty-free, perpetual license to access, share, view, record, duplicate, store, save, reproduce, modify, display, and distribute Customer Data and/or Integration Data, as required by the requested distribution. Customer acknowledges that such data may be viewed, recorded, duplicated, stored, saved, reproduced, modified, displayed, distributed, and retained by Recipient for a period longer than DECTIFY's standard retention period and hereby provides consent to such retention period.

5. CONFIDENTIALITY; DISCLOSURES

5.1 Confidentiality. To the extent required by any applicable public records requests, each Party (the "Receiving Party") understands that the other Party (the "Disclosing Party") has disclosed or may disclose business, technical or financial information relating to the Disclosing Party's business (hereinafter referred to as "Proprietary Information" of the Disclosing Party). Proprietary Information includes non-public information provided by the Disclosing Party to the Receiving Party regarding features, functionality, and performance of this Agreement. The Receiving Party agrees: (i) to take the same security precautions to protect against disclosure or unauthorized use of such Proprietary Information that the Party takes with its own proprietary information, but in no event less than commercially reasonable precautions, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information that the Receiving Party can document (a) is or becomes generally available to the public; or (b) was in its possession or known by it prior to receipt from the Disclosing Party; or (c) was rightfully disclosed to it without restriction by a third party; or (d) was independently developed without use of any Proprietary Information of the Disclosing Party. Nothing in this Agreement will prevent the Receiving Party from disclosing the Proprietary Information pursuant to any judicial or governmental order, provided that the Receiving Party gives the Disclosing Party reasonable prior notice of such disclosure to contest such order. At the termination of this Agreement, all Proprietary Information will be returned to the Disclosing Party, destroyed or erased (if recorded on an erasable storage medium), together with any copies thereof, when no longer needed for the purposes above, or upon request from the Disclosing Party, and in any case upon termination of the Agreement. Notwithstanding any termination, all confidentiality obligations of Proprietary Information that is trade secret shall continue in perpetuity or until such information is no longer trade secret.

5.2 Usage Restrictions on DECTIFY IP. DECTIFY and its licensors retain all right, title and interest in and to the DECTIFY IP and its components, and Customer acknowledges that it neither owns nor acquires any additional rights in and to the foregoing not expressly granted by this Agreement. Customer further acknowledges that DECTIFY retains the right to use the foregoing for any purpose in DECTIFY's sole discretion. Customer and Authorized End Users shall not (i) directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to discover or recreate the source code, object code or underlying structure, ideas or algorithms of the DECTIFY Services or any software provided hereunder; modify, translate, or create derivative works based on the DECTIFY Services or any software provided hereunder; (ii) attempt to modify, alter, tamper with or repair any of the DECTIFY IP, or attempt to create any derivative product from any of the foregoing; (iii) interfere or attempt to interfere in any manner with the functionality or proper working of any of the DECTIFY IP; (iv) remove, obscure, or alter any notice of any intellectual property or proprietary right appearing on or contained within the DECTIFY Services or DECTIFY IP; (v) use the DECTIFY Services for anything other than the Permitted Purpose; or (vi) assign, sublicense, sell, resell, lease, rent, or otherwise transfer, convey, pledge as security, or otherwise encumber, Customer's rights. There are no implied rights.

5.3 Disclosure of Customer Data. Subject to and during the Retention Period, DECTIFY may access, use, preserve and/or disclose the Customer Data to law enforcement authorities, government officials, and/or third parties, if legally required to do so or if DECTIFY has a good faith belief that such access, use, preservation or disclosure is reasonably necessary to comply with a legal process, enforce this Agreement, or detect, prevent or otherwise address security, privacy, fraud or technical issues, or emergency situations.

6. PAYMENT OF FEES

6.1 Billing and Payment of Fees. Customer shall pay the fees set forth in the applicable Order Form based on the billing structure and payment terms as indicated in the Order Form. To the extent the Order Form is silent, Customer shall pay all invoices net thirty (30) days from the date of receipt. If Customer believes that DECTIFY has billed Customer incorrectly, Customer must contact DECTIFY no later than thirty (30) days after the closing date on the first invoice in which the error or problem appeared to receive an adjustment or credit. Customer acknowledges and agrees that a failure to contact DECTIFY within this period will serve as a waiver of any claim. If any undisputed fee is more than thirty (30) days overdue, DECTIFY may, without limiting its other rights and remedies, suspend delivery of its service until such undisputed invoice is paid in full. DECTIFY shall provide at least thirty (30) days' prior written notice to Customer of the payment delinquency before exercising any suspension right.

6.2 Notice of Changes to Fees. In the event of any changes to fees, DECTIFY shall provide Customer with sixty (60) days notice (email sufficient) prior to the end of the Initial Term or Renewal Term (as applicable). Any such changes to fees shall only impact subsequent Renewal Terms.

6.3 Taxes. To the extent Customer is not a tax exempt entity, Customer is responsible for all taxes, levies, or duties, excluding only taxes based on DECTIFY's net income, imposed by taxing authorities associated with the order. If DECTIFY has the legal obligation to pay or collect taxes, including amount subsequently assessed by a taxing authority, for which Customer is responsible, the appropriate amount shall be invoiced to and paid by Customer unless Customer provides DECTIFY a legally sufficient tax exemption certificate and DECTIFY shall not charge Customer any taxes from which it is exempt. If any deduction or withholding is required by law, Customer shall notify DECTIFY and shall pay DECTIFY any additional amounts necessary to ensure that the net amount that DECTIFY receives, after any deduction and withholding, equals the amount DECTIFY would have received if no deduction or withholding had been required.

7. TERM AND TERMINATION

7.1 Term. The initial term of this Agreement shall be for the period of time set forth on the Order Form (the "Term"). Unless otherwise indicated on the Order Form, the Term shall commence upon first installation of DECTIFY Hardware, as applicable. Following the Term, unless otherwise indicated on the Order Form, this Agreement will automatically renew for successive renewal terms of the greater of one year or the length set forth on the Order Form (each, a "Renewal Term") unless either Party gives the other Party notice of non-renewal at least thirty (30) days prior to the end of the then-current term.

7.2 Termination. Upon termination or expiration of this Agreement, DECTIFY will remove any applicable DECTIFY Hardware at a commercially reasonable time period. In the event of any material breach of this Agreement, the non-breaching Party may terminate this Agreement prior to the end of the Term by giving thirty (30) days prior written notice to the breaching Party; provided, however, that this Agreement will not terminate if the breaching Party has cured the breach prior to the expiration of such thirty (30) day period ("Cure Period"). Either Party may terminate this Agreement (i) upon the institution by or against the other Party of insolvency, receivership or bankruptcy proceedings, (ii) upon the other Party's making an assignment for the benefit of creditors, or (iii) upon the other Party's dissolution or ceasing to do business. In the event of a material breach by DECTIFY, and DECTIFY is unable to cure within the Cure Period, DECTIFY will refund Customer a pro-rata portion of the pre-paid fees for Services not received due to such termination.

7.3 Survival. The following Sections will survive termination: 1, 3, 5, 6, 7, 8.3, 8.4, 9, 10.1 and 11.6.

8. REMEDY FOR DEFECT; WARRANTY AND DISCLAIMER

8.1 Applicability. Certain provisions of this Section 8 apply only where the Customer has licensed DECTIFY Hardware as part of the DECTIFY Services. Where Customer purchases only software or cloud-based DECTIFY Services, this Section 8 does not create or confer any warranty, remedy, or obligation with respect to DECTIFY Hardware, and any language referencing DECTIFY Hardware shall not apply.

8.2 Manufacturer Defect. Upon a malfunction or failure of DECTIFY Hardware or Embedded Software (a "Defect"), Customer must notify DECTIFY's technical support team. In the event of a Defect, DECTIFY shall make a commercially reasonable attempt to repair or replace the defective DECTIFY Hardware at no additional cost to the Customer. DECTIFY reserves the right, in its sole discretion, to repair or replace such Defect, provided that DECTIFY shall conduct inspection or testing within a commercially reasonable time, but no longer than seven (7) business days after Customer gives notice to DECTIFY.

8.3 Replacements. In the event that DECTIFY Hardware is lost, stolen, or damaged, Customer may request a replacement of DECTIFY Hardware at a fee according to the reinstall fee schedule (www.DECTIFY.in/reinstall-fee-schedule). In the event that Customer chooses not to replace lost, damaged, or stolen DECTIFY Hardware, Customer understands and agrees that DECTIFY is not liable for any resulting impact to DECTIFY Service, nor shall Customer receive a refund for the lost, damaged, or stolen DECTIFY Hardware.

8.4 Warranty. DECTIFY shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Installation Services in a professional and workmanlike manner. Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by DECTIFY or by third-party providers, or because of other causes beyond DECTIFY's reasonable control, but DECTIFY shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.

8.5 Disclaimer. THE REMEDY DESCRIBED IN SECTION 8.2 ABOVE IS CUSTOMER'S SOLE REMEDY, AND DECTIFY'S SOLE LIABILITY, WITH RESPECT TO DEFECTS. DECTIFY IS NOT LIABLE FOR ANY DAMAGES OR ISSUES ARISING FROM THIRD-PARTY DISTRIBUTIONS REQUESTED BY CUSTOMER. AFOREMENTIONED DISTRIBUTION IS AT CUSTOMER'S OWN RISK. DECTIFY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO DETECTION ACCURACY, RECOGNITION RATES, OR PREVENTION OF SECURITY INCIDENTS. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES ARE PROVIDED "AS IS" AND DECTIFY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIIITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER ONLY APPLIES TO THE EXTENT ALLOWED BY THE GOVERNING LAW OF THE STATE MENTIONED IN SECTION 11.6.

8.6 Insurance. DECTIFY will maintain commercial general liability policies to be provided as Exhibit B.

8.7 Force Majeure. Parties are not responsible or liable for any delays or failures in performance from any cause beyond their control, including, but not limited to acts of God, changes to law or regulations, embargoes, war, terrorist acts, pandemics (including the spread of variants), issues of national security, acts or omissions of third-party technology providers, riots, fires, earthquakes, floods, power blackouts, strikes, supply chain shortages of equipment or supplies, financial institution crisis, weather conditions or acts of hackers, internet service providers or any other third party acts or omissions.

9. LIMITATION OF LIABILITY; INDEMNITY

9.1 Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, DECTIFY, ITS OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY, OR OTHER THEORY: (A) FOR LOSS OF REVENUE, BUSINESS OR BUSINESS INTERRUPTION; (B) INCOMPLETE, CORRUPT, OR INACCURATE DATA; (C) COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY; (D) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (E) FOR ANY MATTER BEYOND DECTIFY'S ACTUAL KNOWLEDGE OR REASONABLE CONTROL INCLUDING REPEAT CRIMINAL ACTIVITY, SECURITY BREACHES, INABILITY TO CAPTURE FOOTAGE OR CUSTOMER DATA, FALSE POSITIVES OR FALSE NEGATIVES IN DETECTION SYSTEMS, OR FAILURE TO DETECT OR PREVENT SECURITY INCIDENTS; OR (F) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID AND/OR PAYABLE BY CUSTOMER TO DECTIFY FOR THE SERVICES UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRIOR TO THE ACT OR OMISSION THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT DECTIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY OF SECTION ONLY APPLIES TO THE EXTENT ALLOWED BY THE GOVERNING LAW OF THE STATE REFERENCED IN SECTION 11.6. NOTWITHSTANDING ANYTHING TO THE CONTRARY, THE FOREGOING LIMITATIONS OF LIABILITY SHALL NOT APPLY (I) IN THE EVENT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR (II) INDEMNIFICATION OBLIGATIONS.

9.2 Responsibility. Each Party to this Agreement shall assume the responsibility and liability for the acts and omissions of its own employees, officers, or agents, in connection with the performance of their official duties under this Agreement. Each Party to this Agreement shall be liable for the torts of its own officers, agents, or employees.

9.3 DECTIFY Indemnity. DECTIFY shall indemnify and hold harmless Customer, its agents and employees, from liability of any kind, including claims, costs (including defense) and expenses, on account of: (i) any copyrighted material, patented or unpatented invention, articles, device or appliance manufactured or used in the performance of this Agreement; or (ii) any damage or injury to property or person directly caused by DECTIFY's installation of DECTIFY Hardware, except for where such damage or injury was caused solely by the negligence of the Customer or its agents, officers or employees. DECTIFY's performance of this indemnity obligation shall not exceed the fees paid and/or payable for the services rendered under this Agreement in the preceding twelve (12) months.

10. INSTALLATION SERVICES AND OBLIGATIONS

10.1 Applicability. Certain provisions of this Section 10 apply only where Customer has licensed DECTIFY Hardware as part of the DECTIFY Services. Where Customer purchases only software or cloud-based DECTIFY Services, this Section 10 does not create or confer any rights or obligations with respect to the DECTIFY Hardware, Installation Services, or Deployment Plans, and any language referencing such DECTIFY Hardware, Installation Services, or Deployment Plans shall not apply.

10.2 Ownership of Hardware. DECTIFY Hardware is owned and shall remain the exclusive property of DECTIFY. Title to any DECTIFY Hardware shall not pass to Customer upon execution of this Agreement, except as otherwise specifically set forth in this Agreement. Except as otherwise expressly stated in this Agreement, Customer is not permitted to remove, reposition, re-install, tamper with, alter, adjust or otherwise take possession or control of DECTIFY Hardware. Customer agrees and understands that in the event Customer is found to engage in any of the foregoing restricted actions, all warranties herein shall be null and void, and this Agreement shall be subject to immediate termination for material breach by Customer. Customer shall not perform any acts which would interfere with the retention of title of the DECTIFY Hardware by DECTIFY. Should Customer default on any payment of the DECTIFY Services, DECTIFY may immediately cut off access to the Web Interface and remove DECTIFY Hardware at DECTIFY's discretion. Such actions, if made by DECTIFY, shall not be deemed a waiver of DECTIFY's rights to any damages DECTIFY may sustain as a result of Customer's default and DECTIFY shall have the right to enforce any other legal remedy or right.

10.3 Deployment Plan. DECTIFY shall advise Customer on the location and positioning of the DECTIFY Hardware for optimal product functionality, as conditions and locations allow. DECTIFY will collaborate with Customer to design the strategic geographic mapping of the location(s) and implementation of DECTIFY Hardware to create a deployment plan ("Deployment Plan"). In the event that DECTIFY determines that DECTIFY Hardware will not achieve optimal functionality at a designated location, DECTIFY shall have final discretion to veto a specific location and will provide alternative options to Customer.

10.4 Changes to Deployment Plan. After installation of DECTIFY Hardware, any subsequent requested changes to the Deployment Plan, including, but not limited to, relocating, re-positioning, adjusting of the mounting, removing foliage, replacement, changes to heights of poles will incur a fee according to the reinstall fee schedule located at (www.DECTIFY.in/reinstall-fee-schedule). Customer will receive prior notice and confirm approval of any such fees.

10.5 Customer Installation Obligations. Customer is responsible for any applicable supplementary cost as described in the Customer Implementation Guide. Customer represents and warrants that it has, or shall lawfully obtain, all necessary right title and authority and hereby authorizes DECTIFY to install the DECTIFY Hardware at the designated locations and to make any necessary inspections or maintenance in connection with such installation.

10.6 DECTIFY's Obligations. Installation of any DECTIFY Hardware shall be installed in a professional manner within a commercially reasonable time from the Effective Date of this Agreement. Upon removal of DECTIFY Hardware, DECTIFY shall restore the location to its original condition, ordinary wear and tear excepted. DECTIFY will continue to monitor the performance of DECTIFY Hardware for the length of the Term. DECTIFY may use a subcontractor or third party to perform certain obligations under this Agreement, provided that DECTIFY's use of such subcontractor or third party shall not release DECTIFY from any duty or liability to fulfill DECTIFY's obligations under this Agreement.

11. MISCELLANEOUS

11.1 Compliance with Laws. Parties shall comply with all applicable local, state and federal laws, regulations, policies and ordinances and their associated record retention schedules, including responding to any subpoena request(s).

11.2 Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.

11.3 Assignment. This Agreement is not assignable, transferable or sublicensable by either Party, without prior consent. Notwithstanding the foregoing, either Party may assign this Agreement, without the other Party's consent, (i) to any parent, subsidiary, or affiliate entity, or (ii) to any purchaser of all or substantially all of such Party's assets or to any successor by way of merger, consolidation or similar transaction.

11.4 Entire Agreement. This Agreement, together with the Order Form(s), the reinstall fee schedule (www.DECTIFY.in/reinstall-fee-schedule), and any attached exhibits are the complete and exclusive statement of the mutual understanding of the Parties and supersedes and cancels all previous or contemporaneous negotiations, discussions or agreements, whether written and oral, communications and other understandings relating to the subject matter of this Agreement. All waivers and modifications must be in a writing signed by both Parties, except as otherwise provided herein. None of Customer's purchase orders, authorizations or similar documents will alter the terms of this Agreement, and any such conflicting terms are expressly rejected. Any mutually agreed upon purchase order is subject to these terms. In the event of any conflict of terms found in this Agreement or any other terms and conditions, the terms of this Agreement shall prevail. Customer agrees that Customer's purchase is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written comments made by DECTIFY with respect to future functionality or feature.

11.5 Relationship. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Parties do not have any authority of any kind to bind each other in any respect whatsoever. DECTIFY shall at all times be and act as an independent contractor to Customer.

11.6 Governing Law; Venue. This Agreement shall be governed by the laws of India. The Parties hereto agree that venue would be proper in the chosen courts of New Delhi, India. The Parties agree that the United Nations Convention for the International Sale of Goods is excluded in its entirety from this Agreement.

1.17 Special Terms. DECTIFY may offer certain special terms which are indicated in the Order Form and will become part of this Agreement, upon Customer's prior written consent and the mutual execution by authorized representatives ("Special Terms"). To the extent that any terms of this Agreement are inconsistent or conflict with the Special Terms, the Special Terms shall control.

11.8 Publicity. Upon prior written consent, DECTIFY has the right to reference and use Customer's name and disclose the nature of the Services in business and development and marketing efforts. Nothing contained in this Agreement shall be construed as conferring on any Party, any right to use the other Party's name as an endorsement of product/service.

11.9 Feedback. If Customer or Authorized End User provides any suggestions, ideas, enhancement requests, feedback, recommendations or other information relating to the subject matter hereunder, Customer or Authorized End User hereby assigns to DECTIFY all right, title and interest (including intellectual property rights) with respect to or resulting from any of the foregoing.

11.10 Export. Customer may not remove or export from India or allow the export or re-export of the DECTIFY IP or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the Government of India, the Ministry of Commerce, or any other Indian or foreign authority. The Services, the DECTIFY Hardware and Documentation are commercial items subject to applicable export control laws and regulations. DECTIFY complies with all applicable Indian and international export control regulations.

11.11 Headings. The headings are merely for organization and should not be construed as adding meaning to the Agreement or interpreting the associated sections.

11.12 Authority. Each of the below signers of this Agreement represent that they understand this Agreement and have the authority to sign on behalf of and bind the Parties they are representing upon the Effective Date.

11.13 Conflict. In the event there is a conflict between this Agreement and any applicable statement of work, or Customer purchase order, this Agreement controls unless explicitly stated otherwise.

11.14 Notices. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. All notices will be provided to the email or mailing address listed in the Order Form.

11.15 Non-Appropriation. Notwithstanding any other provision of this Agreement, all obligations of the Customer under this Agreement which require the expenditure of public funds are conditioned on the availability of said funds appropriated for that purpose. To the extent applicable, Customer shall have the right to terminate this Agreement for non appropriation with thirty (30) days written notice without penalty or other cost.

These Terms and Conditions are subject to change.

Last Updated: October 28, 2025

DECTIFY
Contact Information:
Email: support@DECTIFY.in
Phone: +911413685601
Address: New Delhi, India
Website: www.DECTIFY.in

DECTIFY Privacy Policy

Last Updated: October 15, 2025

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Overview

This privacy notice ("Privacy Notice") is intended to help you ("you" or "your") understand how DECTIFY Technologies Private Limited and its subsidiaries and affiliates ("DECTIFY," "we," "us" or "our") collect, use, disclose, and safeguard the information you provide to us via (1) the DECTIFY website located at http://www.dectify.in, including, without limitation, all sub-domains thereof on which this Privacy Notice is posted (collectively, the "Site") and (2) the DECTIFY Services. All terms not defined herein shall have the meaning set forth in our "Terms and Conditions".

By using or accessing the Site and/or the DECTIFY Services, you signify your acknowledgment and consent to the collection, use, and disclosure of your Personal Data (as defined below) in accordance with this Privacy Notice. If you do not agree to this Privacy Notice, please do not use or access the Site and/or the DECTIFY Services. DECTIFY may revise this Privacy Notice at any time by updating this posting. We will keep this Privacy Notice under regular review and will provide any updates here. The "Last Updated" section at the top of this Privacy Notice states when this notice was last updated. We encourage you to periodically review this Privacy Notice to stay informed about how we collect, use, and share Personal Data.

Disclosure

By logging into the Site, you acknowledge that you are accessing a restricted information system. All system usage may be monitored, recorded, and subject to audit. This monitoring relates solely to system performance and usage patterns. It does not include access to or monitoring of Customer Data. Unauthorized use of the system is prohibited and subject to criminal and civil penalties under the Information Technology Act, 2000 and related legislation; and any use of the system indicates consent to monitoring and recording.

Collection of Personal Data

The purpose of this Privacy Notice is to inform you of the Personal Data DECTIFY collects, how we use it, and to describe your rights or options regarding such use. For clarity, personal data, as used in this Privacy Notice, means any data that relates to an identifiable individual or data that may be used to identify an individual, directly or indirectly, in conjunction with other information ("Personal Data"). This may include things such as your full name, contact information, email address, mailing address, phone number, device IDs, certain cookie and network identifiers, and any content captured by our products that may be used to identify an individual.

We gather various types of Personal Data from our users, as explained in more detail below, and we use this Personal Data internally in connection with the DECTIFY Services, including to administer, operate, and/or improve the DECTIFY Services, to allow you to set up a user account and profile, to provide you with a better Site navigation experience, to contact you and allow other users to contact you with information relevant to your use of or interaction with the DECTIFY Services, and to fulfill your requests or inquiries. If you visit the Site, you may generally do so without providing any Personal Data. However, there are cases in which we may ask you for Personal Data. For example, we will occasionally conduct online surveys to better understand the needs and profiles of our Site visitors. In addition, we may request Personal Data when you register to receive additional information regarding DECTIFY Services and/or products, download software, sign up for a newsletter, demo, or send us a question. Even if you choose not to provide the information we request, you can still visit most of the Site, but you may be unable to access certain options, offers, and services. In case you change your mind or wish to update or delete your Personal Data, we will make reasonable efforts to correct, update, or remove your Personal Data in compliance with the Digital Personal Data Protection Act, 2023 and applicable Indian privacy laws. You can use our online form to submit your request by clicking the link at the bottom of this Privacy Notice.

Your DECTIFY Hardware and Other DECTIFY Products

Information Input During Setup: When you set up your account, you may be asked for certain basic information, including, but not limited to, your device name, description, and geolocation. This information is used to personalize your experience (e.g., to tell you which device is triggering a notification). For purposes of this Privacy Notice, "device" refers to any tool used to access the DECTIFY Services and/or products.

Environmental Data from Sensors

We collect data from sensors built into some of our devices or products installed. These sensors collect data such as device temperature and ambient light. By recording this information, your device can know, for instance, to turn on night vision if it is dark outside.

Video, Images and Audio Signals and Data

After you begin using your device, we may process information from your device, so that we can send you alerts such as when a suspect vehicle passes the device. When you access the DECTIFY Services, you will have access to images, video, and/or audio recordings from your device, depending on the product. Additionally, we will capture, process, and store images, video, and/or audio recordings from your device for the duration of your designated retention period, which shall not exceed three (3) years from the last interaction with you or as required by applicable Indian law, whichever is earlier. You will have access to this data through the DECTIFY Services during your subscription, in accordance with the applicable data retention period. However, to ensure access, you must download them before the retention period ends, as they will no longer be available thereafter. DECTIFY shall notify you at least 48 hours before erasure of any data.

Technical Information from the Device

In order to improve your experience over time and help troubleshoot any problems you may encounter with your device, we may record technical information from your device such as software version and cellular signal strength.

Saved and Shared Content

You may save and choose to share certain content like video/audio clips, images, captions, and comments for other people to access using the DECTIFY Services. We will collect and store information that will allow us to save or share your content, as directed by you through the DECTIFY Services and in accordance with your terms and conditions.

Training Data

We may use a small fraction (less than 1%) of images captured by DECTIFY Services, which are stripped of all metadata and identifying information, for the limited purpose of improving our products and services through machine learning ("Training Data"). Training Data is used internally to help our systems better recognize vehicles, objects, and descriptions. For example, if a new vehicle model is released, we may use de-identified images of that vehicle to teach our system to accurately distinguish it from other vehicles. These images are never sold or shared with third parties. To protect your privacy, Training Data is maintained separately and is never combined in a way that could render it personally identifiable. Use of Training Data is essential to ensure the accuracy and effectiveness of our services.

Data protection and privacy laws in India impose certain responsibilities on you and your use of our products. You are responsible for ensuring that you comply with all applicable laws when you use the DECTIFY Services or products, including, where so required, to execute a mutually agreed upon data protection agreement. Please note that recording and sharing content involving other people may affect their privacy and/or data protection rights.

Distinction Between Personal Data Captured Via the Site and Customer Data Captured by DECTIFY Hardware

DECTIFY Hardware captures video and images in public spaces where there is no reasonable expectation of privacy as per the principles established in K.S. Puttaswamy v. Union of India. This is referred to in our Terms and Conditions as Footage. While privacy laws grant individuals certain rights over their Personal Data (such as access, deletion, or correction), it is important to distinguish those rights from information captured in public spaces. DECTIFY's Footage does not contain Personal Data that connects that image to an identifiable individual in a manner that allows verification. As a result, DECTIFY cannot verify the identity of individuals whose effects (i.e., license plates or vehicles) appear in the Footage and are unable to process data subject requests related to such images.

DECTIFY's Security Practices Regarding Customer Data

DECTIFY's security posture for Customer Data starts before the devices are even installed. DECTIFY has a dedicated team, which maps out the best location for installation, all of which require that installations are in accordance with constitutional rights and the right to privacy as established under Article 21 of the Constitution of India. This means that DECTIFY's devices are never placed in a location where there is a reasonable expectation of privacy, such as toilets, changing rooms, or other intimate spaces.

Footage is collected on DECTIFY's devices and transmitted from devices to secure cloud storage using encryption in transit and stored within a secure cloud infrastructure (organized according to customer lifecycle needs) for the period specified in your agreement, typically not exceeding ninety (90) days, or as long as required by applicable law or regulation, and then permanently deleted. In cases involving law enforcement or security applications, footage may be retained for up to eighteen (18) months or one (1) year as directed by applicable regulations. Direct access to this data is managed through secure identity and access management policies and roles. Customer Data is encrypted throughout the entire lifecycle and transmitted using TLS 1.2 or better and stored securely using AES256 encryption. Customer Data collected on DECTIFY's devices is stored locally until the device reaches storage capacity, or 7 days, whichever is sooner. While stored in the cloud, all data (both footage and metadata) is fully encrypted at rest using AES256.

Customer Data is owned by the Customer and only shared as directed by the Customer. Any license plate data or vehicle identification data that may be searched by authorized users requires justification to verify the legitimacy of the search and create an audit trail. Audit trails of data access and usage are maintained for at least one (1) year to enable accountability and traceability. Lastly, DECTIFY offers Customers training on how to properly use our system and best practices to communicate with their teams. Such users must learn how to enter legitimate reasons for search and how to audit searches as necessary. Customer Data is securely stored, transmitted, and deleted, and any access is contingent on authorized use. For more information on how DECTIFY prioritizes your security, please visit our Trust page.

Use of Personal Data

Other than as required to perform the DECTIFY Services, as disclosed to you when the information is collected, as required by law, or as described in this Privacy Notice, DECTIFY does not rent, sell, or otherwise distribute your Personal Data to third parties without your consent.

DECTIFY collects certain Personal Data about you to operate our business, which may include Personal Data contained in legal agreements (e.g., commercial agreements, NDAs, invoices, etc.), financial information relating to payments, receivables, and fulfillment (e.g., banking information, UPI IDs, credit card or other account numbers, addresses, phone numbers, etc.), professional or employment-related information, (e.g., job applications, resumes, education and work history details, background check results, references, etc.), and employee benefit information (e.g., stock or equity ownership information, benefit elections, personal information about dependents, medical histories, contact information, etc.).

We may collect and use your Personal Data, including your mobile phone number, to communicate with you via SMS/text message for operational or support purposes, and, with your prior express consent where required by law, for promotional or marketing purposes, in accordance with the Digital Personal Data Protection Act, 2023. By providing your mobile number, you consent to receive such operational and support-related messages from DECTIFY and its subsidiaries and affiliates. Standard message and data rates may apply. You may opt out of receiving promotional text messages at any time by following the instructions provided in the message or by contacting us at the details provided below.

Personal Data provided by users may be used for marketing and promotional purposes by DECTIFY and its subsidiaries and affiliates, subject to your consent. You may change these settings by selecting the "Your Marketing and Advertising Choices" link at the bottom of this Privacy Notice or by withdrawing your consent through the mechanisms provided.

Accountability for Onward Transfer

DECTIFY will only transfer Personal Data to third parties where: (a) the third party has provided written assurances that it will handle the data in a manner consistent with this Notice and applicable Indian data protection laws including the Digital Personal Data Protection Act, 2023; or (b) the third party is located in a jurisdiction recognized by the Government of India as providing an adequate level of data protection.

If DECTIFY becomes aware that a third party is processing Personal Data in a manner inconsistent with this Notice or applicable Indian data protection laws, it will take reasonable steps to prevent or remediate the misuse.

We may share Personal Data with both affiliated and unaffiliated third parties acting as sub-processors, such as IT infrastructure providers, cloud storage vendors, or analytics services, to support our operations. DECTIFY remains liable for any onward transfer to such third parties if they process Personal Data in violation of applicable Indian data protection laws, unless DECTIFY proves that it is not responsible for the event giving rise to the damage.

In addition, Personal Data may be disclosed in the context of a corporate transaction, including a merger, acquisition, divestiture, restructuring, or sale of assets, where such data is part of the transferred business operations.

Data Retention

We will only retain Personal Data for as long as needed for the specific purpose for which it was collected, or as required by applicable Indian law or regulation. In accordance with the Digital Personal Data Protection Rules, 2025, data retention is allowed for up to three (3) years from the last interaction with you (the Data Principal) or the effective date of the rules, whichever is later. For CCTV footage and video surveillance data, retention periods typically range from ninety (90) days to one hundred eighty (180) days, depending on the nature of the application and applicable regulations. DECTIFY shall notify you at least 48 hours before erasure of your Personal Data. For more information on how long a certain data set is retained, please contact us at support@DECTIFY.in.

Cookies and IP Tracking

This Site may use the following category of cookies for marketing, analytic, personalization, and essential purposes: strictly necessary cookies, performance cookies, targeting cookies, and functional cookies. If, for any reason, you do not wish to take advantage of cookies, you may have your browser not accept them, although this may disable or render unusable some of the Site's features. The Site may also detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer our website. No Personal Data is obtained; rather, the patterns of usage of our various users may be tracked to provide you with improved service and content based on aggregate or statistical reviews of user site traffic patterns. You may change your cookie settings by selecting the "Your Cookie Choices" link at the bottom of this Privacy Notice.

This Site uses cookies and similar technologies to collect personal information, such as IP addresses, device identifiers, and browsing behavior, for the following purposes:

• Strictly Necessary Cookies: Enable core functionality, such as navigation. These cannot be disabled and are retained for your session.

• Performance Cookies: Collect anonymized data to improve Site performance. Data is retained only as long as necessary, typically up to 12 months.

• Targeting Cookies: Used by third-party partners for personalized ads. Data is retained only as long as necessary, typically up to 24 months.

• Functional Cookies: Enhance features like remembering preferences. Data is retained only as long as necessary, typically up to 12 months.

We collect IP addresses and domain names for internal traffic monitoring and Site administration. This data is retained only as long as necessary and may be aggregated for analytics. You may opt out of targeted advertising via our cookie settings on our website or by contacting us with the details listed at the bottom of this Privacy Notice.

Special Cases

DECTIFY reserves the right to disclose Personal Data in special cases, when we have reason to believe that disclosing this information is necessary to bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally), our rights, property, customers, Site users, or anyone else that could be harmed by such activities. We may also access, use, preserve, and/or disclose your Personal Data to law enforcement authorities, government officials, and/or third parties, if legally required to do so, or if we have a good faith belief that such access, use, preservation, or disclosure is reasonably necessary to: (a) comply with a legal process or request under the Information Technology Act, 2000, Code of Criminal Procedure, 1973, or other applicable Indian laws; (b) enforce our Terms and Conditions, including investigation of any potential violation thereof; (c) detect, prevent, or otherwise address security, fraud, or technical issues; or (d) protect the rights, property, or safety of DECTIFY, its customers and users, as required or permitted by law.

Policies for Children

The features, programs, promotions, and other aspects of this website requiring Personal Data are not intended for children. DECTIFY does not knowingly collect Personal Data from children under the age of 18 years without verifiable parental consent. If you are a parent or guardian of a child under the age of 18 and believe they have disclosed Personal Data to us, please notify us at the contact point specified below. A parent or guardian of a child under the age of 18 may review and request deletion of such child's Personal Data.

Linked Sites

Please be advised that this website may contain links to third party websites. The linked sites are not under the control of DECTIFY, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site. For specific details on such third parties' privacy practices, please visit their privacy policies.

International Transfers

We are headquartered in India, and your personal data is by default, processed within India. However, in certain circumstances, we may transfer and process your data outside India to jurisdictions not blacklisted by the Government of India under the Digital Personal Data Protection Act, 2023, but only with your explicit consent. If such transfers occur, we will take appropriate measures to ensure your information is protected in accordance with applicable Indian data protection laws, including implementing contractual safeguards or other legal mechanisms as required. You will be informed of the specific details of any international transfer before providing your consent. The Government of India maintains the authority to restrict data transfers to specific countries where data protection frameworks are deemed inadequate or where national security concerns arise.

Indian Data Protection Laws

The Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025 require businesses to disclose how they collect, use, and share Personal Data.

DECTIFY is committed to compliance with the DPDP Act and does not sell Personal Data. However, we may share Personal Data with third-party advertisers for targeted advertising purposes with your consent, and we may allow third parties to collect Personal Data from DECTIFY Services when authorized service providers have agreed to contractual limitations regarding retention, use, and disclosure of such Personal Data. Additionally, if you use DECTIFY Services to interact with third parties or direct us to disclose your Personal Data, we may process your data accordingly.

Your Rights

If you are a Data Principal under the DPDP Act, 2023, you have the following rights:

• Request access to and obtain a copy of your Personal Data.

• Correct inaccurate or incomplete Personal Data.

• Request deletion or cessation of processing of your Personal Data when it is no longer necessary for processing purposes, subject to applicable retention requirements.

• File grievances related to DECTIFY's performance of its obligations under the DPDP Act through our readily available grievance redressal mechanism.

• Withdraw your consent at any time if consent is the legal basis for processing, and such withdrawal must be as seamless as giving consent.

To exercise these rights, please make a request by selecting the "Your Privacy Choices" link at the bottom of this Privacy Notice or by contacting us at support@DECTIFY.in.

Grievance Redressal Mechanism

In accordance with the DPDP Act, 2023, DECTIFY has established an accessible, transparent, and efficient grievance redressal mechanism to address complaints from Data Principals. If you have any grievance regarding the processing of your Personal Data, you may contact our Grievance Officer at:

Name: Shashank Tiwary

Email: shashank@DECTIFY.in

DECTIFY will acknowledge and respond to your grievance within a reasonable timeframe as prescribed by the Digital Personal Data Protection Rules, 2025. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India (DPBI).

The DPBI, comprising government-appointed subject-matter experts and using techno-legal measures, will have the powers of a civil court, including issuing summons, enforcing attendance, examining witnesses under oath, receiving evidence, and inspecting data. The Board functions as an online complaint resolution mechanism, with all its proceedings being conducted online.

Security

DECTIFY has established commercially reasonable policies and procedures, including administrative, technical, and physical safeguards, to protect the confidentiality, integrity, and security of your Personal Data. DECTIFY will take appropriate steps to ensure compliance across DECTIFY's employees, contractors, agents, and affiliates to prevent any unauthorized access, use, modification, disclosure, or other misuse of your Personal Data.

DECTIFY deploys safeguards for passwords and multi-factor authentication on your account for your privacy and security. You are responsible for protecting your account and Personal Data by choosing a strong password, keeping it secure, and limiting access to your computer, device, and browser. Be sure to sign out when you have finished using your account to help prevent unauthorized access. Unauthorized entry or use, hardware, or software failure, and other factors, may compromise the security of user information at any time. 100% complete security does not presently exist anywhere online or offline. To that end, please safeguard your credentials.

We take the security of your Personal Data seriously and implement measures designed to protect it in accordance with the Information Technology Act, 2000 and the DPDP Act, 2023. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. By using DECTIFY Services, you acknowledge these risks. To the extent permitted by law, DECTIFY is not responsible for any security breach unless caused by our gross negligence.

In the event of a data breach that is likely to cause harm to Data Principals, DECTIFY will inform the Data Protection Board of India within 72 hours of becoming aware of the incident, in accordance with the DPDP Rules, 2025.

Contact Information

If you have any questions or concerns regarding the privacy and security of your Personal Data, please contact us via email:

Email: support@DECTIFY.in.

License Plate Reader & FaceTrack Policy

Last Updated: October 15, 2025

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License Plate Reader (LPR) System:

A system of one or more automated high-speed cameras used in combination with data processing to convert images of vehicles and license plates into computer-readable data.

FaceTrack System:

An automated facial recognition and tracking system that uses advanced computer vision and artificial intelligence to detect, capture, and analyze facial characteristics from video feeds for identification and security purposes.

LPR Alert:

A notification generated by an LPR system indicating that a vehicle passed an LPR camera with a license plate or vehicle characteristics that match data held by relevant law enforcement databases, the National Crime Information Center, the National Center for Missing and Exploited Children, or other authorized database or hot list.

FaceTrack Alert:

A notification generated by the FaceTrack system indicating that facial recognition analysis has produced a match or threshold-exceeding similarity to individuals in authorized watch lists, missing persons databases, or customer-defined person-of-interest lists.

LPR Data:

Information collected by the LPR system, which includes:

• License plate image

• Vehicle image

• Vehicle characteristics (e.g., vehicle color, make, model)

• License plate number

• License plate state/jurisdiction

• Date and time of capture

• Camera location and identifier

FaceTrack Data:

Information collected by the FaceTrack system, which includes:

• Facial images and video frames

• Facial biometric templates and feature vectors

• Demographic estimates (where legally permitted and requested)

• Date and time of capture

• Camera location and identifier

• Match confidence scores

• Associated metadata (e.g., direction of travel, dwell time)

Purpose

The purpose of DECTIFY’s LPR and FaceTrack systems is to enhance public safety and security and to help customers obtain objective evidence to assist in crime prevention, investigation, and resolution. The FaceTrack system is designed specifically for identifying persons of interest, locating missing individuals, preventing unauthorized access, and supporting legitimate security operations.

Access and Authorization

Each DECTIFY customer will designate one or more “administrators” who serve as custodians and head administrators of the LPR and FaceTrack systems and their operation. Each customer’s data is accessible only to the administrator(s) and their authorized designees.

To provide customer support and address system issues, DECTIFY maintains a team of CJIS-certified engineers who are authorized to access customer LPR and FaceTrack systems solely for technical support and system maintenance purposes.

All queries of the LPR and FaceTrack systems are logged and stored for auditing purposes, including:

• Username of querying individual

• Date and time of query

• Purpose and justification of query

• Search parameters used (license plate number, facial image upload, etc.)

• Results returned by the query

• Any actions taken based on query results

This audit data is stored in the DECTIFY system to facilitate audits conducted according to each customer’s policies, ensuring that access was made by authorized personnel for legitimate purposes and in compliance with applicable laws and policies.

Training Requirements

All LPR and FaceTrack system users must receive comprehensive training from DECTIFY on the proper, lawful, and ethical use of the systems prior to being granted access. Training covers system operation, privacy considerations, biometric data handling, legal requirements, use limitations, and audit procedures. Additional specialized training is required for FaceTrack users covering facial recognition technology limitations, bias awareness, and verification protocols.

Data Security

DECTIFY employs industry-leading safeguards to protect LPR and FaceTrack data from unauthorized access, use, destruction, modification, or disclosure. DECTIFY’s information security policy and safeguards align with security requirements established by NIST Cybersecurity Framework and CISA Secure By Design principles. These protections include:

• Multi-factor authentication on all privileged administrator and customer accounts

• End-to-end encryption of data from camera to cloud storage using industry-validated cryptography

• Separate encrypted storage for biometric templates with enhanced access controls

• Role-based access controls to limit access to the minimum privileges necessary for authorized users

• Continuous security scanning and remediation of vulnerabilities on public-facing infrastructure

• Comprehensive audit logging and monitoring of user activity and system services to identify anomalies

• Responsible disclosure processes for security researchers to report vulnerabilities

• Third-party attestations demonstrating compliance with SOC 2, ISO 27001, and applicable biometric data protection standards

Quality Assurance and Accuracy

DECTIFY LPR and FaceTrack systems maintain high rates of accuracy through advanced machine learning technology that continuously improves over time. The cameras include self-monitoring capabilities to ensure connectivity and functionality.

LPR Accuracy

Low-confidence plate reads trigger cautionary alerts to users. Although infrequent, license plate translation may be incomplete or inaccurate. False positives are flagged and analyzed to continuously improve system performance.

FaceTrack Accuracy

FaceTrack matching provides confidence scores with each result. The system is designed to minimize false positives while maintaining effective detection capabilities. Factors affecting accuracy include lighting conditions, camera angle, image quality, facial occlusion, and demographic variables. The system continuously undergoes bias testing and calibration across diverse populations.

Users must independently verify all computer-generated matches and translations prior to taking any action based on an LPR or FaceTrack alert or search result. Facial recognition matches should be considered investigative leads requiring human verification and corroboration through additional evidence.

DECTIFY stores LPR and FaceTrack data in secure cloud-based systems and ensures proper maintenance, security, and availability of all stored data.

Data Ownership and Release

Information gathered, collected, and retained by the DECTIFY system on behalf of customers is owned exclusively by the customer. This data will not be:

• Sold, published, exchanged, or disclosed for commercial purposes

• Disclosed or published without proper authorization

• Disseminated to persons not authorized to access or use the information

• Used to train DECTIFY’s algorithms or models without explicit customer consent

However, DECTIFY may access, use, preserve, and/or disclose LPR and FaceTrack data to law enforcement authorities, government officials, and/or third parties if legally required to do so or if DECTIFY has a good faith belief that such access, use, preservation, or disclosure is reasonably necessary to:

• Comply with a legal process, court order, subpoena, or lawful government request

• Enforce DECTIFY’s terms and conditions with the customer, including investigation of potential violations

• Detect, prevent, or address security threats, fraud, or technical issues

• Protect the rights, property, or safety of DECTIFY, its users, third parties, or the public as required or permitted by law, including responding to emergency situations

Data Retention

LPR and FaceTrack data is stored briefly on camera devices and then transferred to secure cloud storage infrastructure.

LPR Data Retention

LPR data is permanently deleted on a rolling 30-day basis from the date of capture.

FaceTrack Data Retention

FaceTrack facial images and video are permanently deleted on a rolling 30-day basis from the date of capture. Biometric templates and feature vectors derived from facial images are permanently deleted on a rolling 90-day basis, unless matched to an active watch list entry, in which case the data is retained only as long as the associated investigation or security concern remains active.

These represent DECTIFY’s default retention schedules and may be adjusted on a case-by-case basis if different retention periods are required by a customer’s applicable laws, regulations, or internal policies.

Upon request and in accordance with contractual terms, DECTIFY will provide customers with documentation confirming data deletion.

Privacy Protections

This policy governs the LPR and FaceTrack systems provided by DECTIFY Technologies.

Images and data stored in the systems are collected exclusively from areas visible to the public where individuals have no reasonable expectation of privacy under applicable law. However, DECTIFY recognizes that facial recognition technology implicates significant privacy interests and biometric data protection laws.

Biometric Data Protections

Customers using FaceTrack must:

• Provide clear notice to individuals when facial recognition technology is in use, where required by law

• Obtain informed consent where required by applicable biometric privacy laws

• Limit use of FaceTrack data to legitimate, specified security and public safety purposes

• Implement appropriate safeguards against misuse, bias, and discrimination

• Ensure compliance with all applicable federal, state, and local biometric data protection laws

Individual Rights

Where required by applicable law, individuals have rights regarding their biometric data, including:

• Right to know what biometric data is collected and how it is used

• Right to access their biometric data

• Right to request deletion of their biometric data

• Right to opt out of biometric data collection where legally permitted

• Right to non-discrimination for exercising their privacy rights

Customers are responsible for facilitating these rights in accordance with applicable law.

DECTIFY is committed to protecting individual privacy rights while supporting legitimate public safety objectives. Customers are responsible for ensuring their use of the LPR and FaceTrack systems complies with all applicable privacy laws and regulations, including but not limited to the Illinois Biometric Information Privacy Act (BIPA), California Consumer Privacy Act (CCPA), EU General Data Protection Regulation (GDPR), and other relevant biometric and data protection legislation.

DECTIFY’s comprehensive privacy policy is available at [company website].

Prohibited Uses

The FaceTrack system may not be used for:

• Continuous surveillance of individuals engaged in lawful activities

• Tracking individuals based solely on protected characteristics (race, religion, political affiliation, etc.)

• Immigration enforcement purposes without proper legal authority

• Commercial purposes unrelated to security and public safety

• Any purpose that violates applicable laws or infringes on civil rights and liberties

Official Custodian:

Shagun Davessar
Chief Technology Officer,
DECTIFY Technologies

Trademark Notice

Last Updated: October 15, 2025

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Intellectual Property Rights

This website (the "Site") and its entire contents, features, and functionality, including, but not limited to, all products, designs, patterns, information, software, text, logos, displays, images, video, audio, and the design, selection, graphical elements, and arrangement thereof (collectively, the "Content"), are subject to these terms and conditions (the "Terms"). Furthermore, the Site is owned by DECTIFY Technologies Private Limited (the "Company" or "DECTIFY") and its licensors, and is protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws under the Trade Marks Act, 1999, the Copyright Act, 1957, the Patents Act, 1970, and applicable international treaties.

Fair Use Guidelines

DECTIFY takes great care in the development and protection of its trademarks and reserves all rights of ownership of its trademarks, including names, logos, and other elements of the Content on the Site. Subject to these Terms, you are granted personal, non-exclusive, and revocable access to our Content. No licenses or rights to the Content are granted to you, by implication or otherwise. DECTIFY reserves all other rights.

- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

- You may store files that are automatically cached by your web browser for display enhancement purposes.

- If we provide social media features with certain Content, you may take such actions as are enabled by such features.

Prohibited Uses

You may not:

- Modify copies of any materials or Content from the Site.

- Use any illustrations, photographs, video or audio sequences, graphics or any Content without our prior written consent.

- Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials and Content from the Site.

- Access or use for any commercial purposes any part of the Site or any products, services, materials, or Content available through the Site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of these Terms, your right to use the Site shall cease immediately, and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any Content on the Site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws under Indian jurisdiction.

Except as stated above, DECTIFY trademarks may not be used by third parties without express prior written permission. To obtain permission, please contact us at support@DECTIFY.in.

DECTIFY Trademarks

For the avoidance of doubt, DECTIFY Technologies Private Limited, the Company logo, all related names, logos, product, service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company. All other names, logos, product, service names, designs, and slogans on the Site are the trademarks of their respective owners.

The following list provides notice of many of the trademarks and service marks owned by DECTIFY, some of which are registered or pending registration in India and other jurisdictions. To the extent that a product name, service name, or logo does not appear on this list, it does not constitute a waiver of DECTIFY's intellectual property rights regarding that product name, service name, or logo.

API and Integrations Terms

Last Updated: October 15, 2025

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DECTIFY API AND INTEGRATIONS TERMS

This DECTIFY API and Integrations Terms ("Terms") is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. These Terms describe the obligations of the person or entity accessing or using the DECTIFY Technologies Private Limited ("DECTIFY" or "Company") application programming interface ("API" or "APIs", defined below) and integrations ("Integrations") (collectively "Implementation"). By accessing this Implementation, You ("You" or "Your" or "Integrator") (each a "Party," and together with DECTIFY, the "Parties"), agree to comply with these Terms, and shall only use this Implementation for lawful purposes in accordance with applicable Indian laws and regulations.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions.

In these Terms, unless the context otherwise requires:

"API" or "APIs" means DECTIFY's application programming interface(s) and any programming interface and any accompanying or related documentation, source code, software development kits (SDKs), executable applications and other materials made available by DECTIFY.

"Applicable Laws" means all applicable central, state and local laws, statutes, regulations, rules, ordinances, codes, guidelines, circulars, notifications, and orders issued by any governmental or regulatory authority in India, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 ("DPDPA"), the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and all rules, regulations and amendments thereunder.

"Authorized Purpose" means the specific lawful purpose(s) for which You are granted access to the Implementation, as expressly authorized by a DECTIFY Customer and subject to the scope limitations set forth in Clause 2.2.

"Data" means any content, documentation, material, vehicle images, video footage, audio recordings, metadata, date, time, location information, analytical outputs, or anything derivative therefrom that is either requested to be sent or received through this Implementation, at the express instruction of a DECTIFY Customer.

"DECTIFY Customer" means a customer of DECTIFY services which has executed DECTIFY's terms and conditions or a separate customer agreement ("Customer Agreement") and is currently requesting integration with this Implementation and has provided express authorization for such integration ("Customer Authorization").

"Integration" or "Integrations" means the software code, protocols, and technical mechanisms which enable the Parties to transfer Data and other information between their respective systems and platforms.

"Personal Data" shall have the meaning ascribed to it under the DPDPA, 2023 and includes any data about an individual who is identifiable by or in relation to such data.

"Proprietary Information" means all confidential, proprietary or trade secret information of a Party, including but not limited to technical data, business information, software code, algorithms, know-how, customer lists, pricing information, and any other information marked as confidential or that would reasonably be considered confidential given the nature of the information and circumstances of disclosure.

1.2 Interpretation.

In these Terms: (a) references to "Clauses" and "Schedules" are to clauses of and schedules to these Terms; (b) headings are for convenience only and shall not affect interpretation; (c) words in the singular include the plural and vice versa; (d) references to "include" or "including" shall be construed without limitation; and (e) references to any statute or statutory provision include any modification, amendment, extension or re-enactment thereof.

2. USE OF IMPLEMENTATION AND RESTRICTIONS

2.1 Registration and Account Information.

To access certain Implementations, You may be required to provide certain information (such as identification details, contact information, business registration details, authorized representative information) as part of the registration process for access or continued use of the Implementation. Any registration information You provide to DECTIFY shall at all times be true, accurate, current and complete. You shall promptly inform DECTIFY in writing of any updates, changes or modifications to such information within seven (7) days of such change occurring.

2.2 License Grant and Restrictions.

Subject to Your compliance with these Terms, DECTIFY grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Implementation solely for the Authorized Purpose and strictly to the limited extent requested and authorized by a DECTIFY Customer. This license is conditional upon: (a) receipt and maintenance of valid Customer Authorization; (b) Your continued compliance with these Terms and all Applicable Laws; and (c) the Implementation being accessed strictly in accordance with the technical specifications and API functions specified in DECTIFY's API Developer Hub or other technical documentation as may be provided or updated by DECTIFY from time to time.

2.3 Ownership.

DECTIFY and its licensors own all right, title and interest, including all intellectual property rights, in and to the Implementation, including all modifications, improvements, upgrades, derivative works and feedback related thereto. You receive only the limited rights to use the Implementation as expressly granted by these Terms. No rights are granted to You hereunder other than as expressly set forth herein. All rights not expressly granted are reserved by DECTIFY.

2.4 Prohibited Activities.

You shall not, and shall not permit or authorize any third party to, whether directly or indirectly:

(a) use the Implementation in any manner that violates any Applicable Laws, these Terms, or any third party's rights including intellectual property rights, privacy rights, or other proprietary rights;

(b) use the Implementation for any unlawful, fraudulent, malicious or unauthorized purpose;

(c) use or manipulate the Implementation, or any Data obtained therefrom, for purposes of training, developing, evaluating or improving any machine learning models, artificial intelligence systems, or competing products or services;

(d) reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate, adapt, modify, or attempt to discover the source code, underlying ideas, algorithms, file formats or programming interfaces of the Implementation or any software or products supplied as a part of these Terms, except to the limited extent expressly permitted under Section 43 of the Indian Copyright Act, 1957;

(e) access, use, copy, store, transmit or share any Data from the Implementation, including any derivative data, for any reason other than as expressly permitted under these Terms and the applicable Customer Authorization;

(f) remove, obscure, or alter any proprietary rights notices (including copyright, trademark and patent notices) that may be affixed to or contained within the Implementation;

(g) buy, sell, rent, lease, transfer, assign or sublicense any API keys, Integration access credentials, tools or code to any third party;

(h) sell, license, distribute, share, disclose or otherwise commercialize any Data obtained through the Implementation, unless expressly authorized in writing by DECTIFY and the appropriate data owner or licensor;

(i) extract, scrape, harvest, data mine or export Data in bulk, or in a manner that replicates database-like access to DECTIFY's systems, websites or APIs. The API is designed for real-time, on-demand queries within integrated applications for the Authorized Purpose, not for systematic, automated, or large-scale data harvesting, aggregation or replication;

(j) circumvent, disable, or interfere with any rate limits, security features, access controls, authentication mechanisms or other protective measures implemented in the Implementation;

(k) create multiple accounts, use automated means, or engage in any activity intended to bypass restrictions or extract large volumes of Data in contravention of these Terms;

(l) transmit any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature through the Implementation;

(m) use the Implementation in any manner that could damage, disable, overburden, impair or interfere with DECTIFY's systems, servers, networks or the Implementation, or interfere with any other party's use and enjoyment of the Implementation;

(n) attempt to gain unauthorized access to any portion of the Implementation, DECTIFY's systems, networks, or any other systems or networks connected to the Implementation; or

(o) probe, scan, or test the vulnerability of the Implementation or any related systems or networks, or breach any security or authentication measures.

2.5 Monitoring and Suspension.

DECTIFY reserves the right to monitor Your use of the Implementation to ensure compliance with these Terms and Applicable Laws. If DECTIFY believes, in its sole discretion and based on reasonable grounds, that You have violated or attempted to violate any provision of these Terms or the spirit thereof, or that Your use poses a security risk or legal liability, DECTIFY may immediately, with or without prior notice: (a) suspend or throttle Your access to the Implementation; (b) investigate the suspected violation; (c) temporarily or permanently revoke the license granted hereunder; (d) terminate these Terms in accordance with Clause 9; and/or (e) pursue any other remedies available at law or in equity. Such actions constitute material breach of these Terms.

2.6 Feedback License.

DECTIFY shall have, and You hereby grant to DECTIFY, a royalty-free, fully paid-up, worldwide, perpetual, irrevocable, transferable, sub-licensable license to use, implement, modify, commercially exploit, incorporate into any of DECTIFY's products or services, and otherwise use in any manner whatsoever, any suggestions, enhancement requests, recommendations, feedback, or other information provided by You relating to the Implementation ("Feedback"). You acknowledge and agree that DECTIFY shall have no obligation to compensate You for any Feedback provided.

3. DATA PROTECTION AND PRIVACY COMPLIANCE

3.1 Compliance with Data Protection Laws.

Each Party shall comply with all Applicable Laws relating to data protection and privacy, including without limitation the DPDPA, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Where the Implementation involves the processing of Personal Data, the Parties acknowledge their respective obligations as Data Fiduciary or Data Processor (as such terms are defined under the DPDPA, 2023).

3.2 Data Processing Addendum.

Where Personal Data is being exchanged, accessed, processed or transferred through the Implementation, the Parties agree to execute a separate data processing addendum ("DPA") which shall appropriately outline each Party's compliance obligations, data protection responsibilities, security measures, data subject rights procedures, breach notification protocols, and such other terms as may be necessary to ensure compliance with Applicable Laws. Until such DPA is executed, You shall not process any Personal Data through the Implementation.

3.3 Purpose Limitation.

You shall process Data obtained through the Implementation only for the Authorized Purpose and strictly in accordance with the instructions of the relevant DECTIFY Customer. You shall not use, disclose, or process such Data for any other purpose without prior written consent from DECTIFY and the relevant DECTIFY Customer.

3.4 Security Measures.

You shall implement and maintain appropriate technical and organizational security measures that are consistent with industry standards and designed to protect the confidentiality, integrity and availability of any Data accessed or processed through the Implementation. Such measures shall include, at a minimum: (a) access controls and authentication mechanisms; (b) encryption of Data in transit and at rest; (c) regular security assessments and audits; (d) incident response procedures; and (e) employee training on data security and privacy obligations.

3.5 Data Breach Notification.

You shall notify DECTIFY in writing within twenty-four (24) hours of becoming aware of any actual or suspected data breach, security incident, unauthorized access, or loss affecting any Data obtained through the Implementation. Such notification shall include all relevant details regarding the nature, scope and impact of the incident, and You shall cooperate fully with DECTIFY in investigating and remediating the incident.

3.6 Data Retention and Deletion.

Upon termination or expiry of these Terms, or upon request by DECTIFY or the relevant DECTIFY Customer, You shall, within the timeframe specified by DECTIFY (or if no timeframe is specified, within thirty (30) days): (a) cease all processing of Data obtained through the Implementation; (b) securely delete or destroy all copies of such Data in Your possession or control; and (c) provide written certification to DECTIFY confirming such deletion or destruction, unless retention is required by Applicable Law, in which case You shall notify DECTIFY of such requirement and the basis therefor.

4. CONFIDENTIALITY

4.1 Confidential Information.

Each Party may from time to time obtain access to the other Party's Proprietary Information as a result of this engagement. Each Party ("Receiving Party") shall use the Proprietary Information of the other Party ("Disclosing Party") only to the extent necessary to exercise its rights or fulfill its obligations under these Terms.

4.2 Non-Disclosure.

Subject to the express permissions set forth herein, the Receiving Party shall not disclose the Disclosing Party's Proprietary Information to any third party without the prior express written consent of the Disclosing Party. Without limiting any of the Receiving Party's obligations under these Terms, the Receiving Party agrees that it shall protect the Disclosing Party's Proprietary Information from unauthorized use, access, or disclosure using the same degree of care that it uses to protect its own confidential and proprietary information of a similar nature, and in any event with no less than a reasonable degree of care.

4.3 Permitted Disclosures.

The confidentiality obligations under this Clause 4 shall not apply to any information that: (a) is or becomes publicly available through no breach of these Terms by the Receiving Party; (b) was rightfully in the Receiving Party's possession prior to disclosure by the Disclosing Party, as evidenced by written records; (c) is rightfully received by the Receiving Party from a third party without breach of any confidentiality obligation; (d) is independently developed by the Receiving Party without reference to or use of the Disclosing Party's Proprietary Information; or (e) is required to be disclosed by Applicable Law or order of a court or governmental authority of competent jurisdiction, provided that the Receiving Party provides the Disclosing Party with prompt written notice of such requirement (to the extent legally permissible) and reasonably cooperates with the Disclosing Party's efforts to seek a protective order or otherwise limit such disclosure.

4.4 Return of Confidential Information.

Upon termination or expiry of these Terms, or upon request by the Disclosing Party, the Receiving Party shall promptly return or securely destroy all Proprietary Information of the Disclosing Party (including all copies, extracts, and derivatives thereof) in its possession or control, and shall provide written certification of such return or destruction.

5. REPRESENTATIONS, WARRANTIES AND COVENANTS

5.1 Mutual Representations.

Each Party represents and warrants to the other that:

(a) it is duly organized, validly existing and in good standing under the laws of India (or in the case of a foreign entity, under the laws of its jurisdiction of incorporation and authorized to conduct business in India);

(b) it has full power, authority and legal right to enter into, execute, deliver and perform its obligations under these Terms;

(c) these Terms have been duly authorized, executed and delivered by such Party and constitute a valid, legal and binding obligation of such Party, enforceable against it in accordance with these Terms;

(d) the execution, delivery and performance of these Terms do not and shall not: (i) violate any Applicable Law; (ii) conflict with or result in a breach of any provision of its constitutional documents (including memorandum and articles of association or equivalent organizational documents); or (iii) conflict with, result in a breach of, or constitute a default under any agreement, contract, judgment, order or decree to which it is a party or by which it is bound;

(e) all consents, approvals, authorizations and licenses required from any governmental or regulatory authority for the execution, delivery and performance of these Terms have been obtained and remain in full force and effect;

(f) there are no actions, suits, proceedings, claims, investigations or inquiries pending or, to its knowledge, threatened against it before any court, tribunal, arbitrator or governmental authority that would adversely affect its ability to perform its obligations under these Terms.

5.2 Your Additional Representations and Warranties.

You further represent, warrant and covenant that:

(a) You are of legal age and capacity to enter into a binding contract under Indian law;

(b) You are not a person barred from using or receiving the Implementation under Applicable Laws;

(c) You shall use the Implementation only for lawful purposes and in compliance with these Terms, Applicable Laws, and the instructions and authorizations of the relevant DECTIFY Customer;

(d) You have obtained and shall maintain all necessary consents, authorizations and licenses required to access and use the Implementation and to perform Your obligations under these Terms;

(e) You shall not use the Implementation in any manner that infringes, misappropriates, or violates any third party's intellectual property rights, privacy rights, or other rights;

(f) all information provided by You to DECTIFY in connection with these Terms is and shall remain true, accurate, current and complete;

(g) You have implemented and shall maintain appropriate security measures and internal controls to protect Data accessed through the Implementation and to prevent unauthorized access, use or disclosure thereof.

5.3 Disclaimer of Warranties.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE IMPLEMENTATION IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT. DECTIFY MAKES NO REPRESENTATION OR WARRANTY THAT: (A) THE IMPLEMENTATION WILL MEET YOUR REQUIREMENTS OR BE SUITABLE FOR YOUR INTENDED USE; (B) THE IMPLEMENTATION WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE IMPLEMENTATION WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS OR DEFECTS IN THE IMPLEMENTATION WILL BE CORRECTED. DECTIFY DOES NOT WARRANT THAT THE IMPLEMENTATION IS FREE FROM VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOUR USE OF THE IMPLEMENTATION IS AT YOUR OWN RISK.

5.4 No Maintenance Obligation.

Unless otherwise agreed to in a separate duly executed written agreement between You and DECTIFY, DECTIFY has no obligation to maintain, support, correct, update, change, modify, or otherwise provide any services relating to the Implementation. DECTIFY may discontinue providing access to the Implementation at any time, for any reason or no reason, with or without prior notice.

6. INDEMNIFICATION

6.1 Your Indemnification Obligations.

You shall indemnify, defend and hold harmless DECTIFY, its affiliates, and their respective officers, directors, employees, agents, representatives, successors and assigns (collectively, "DECTIFY Indemnitees") from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, costs and expenses (including reasonable attorneys' fees and court costs) ("Claims") arising out of or relating to: (a) Your breach of any provision of these Terms; (b) Your violation of any Applicable Law; (c) Your use or misuse of the Implementation; (d) Your violation of any third party rights, including intellectual property rights, privacy rights, or contractual rights; (e) any Data provided by You through the Implementation; (f) Your negligence, willful misconduct, or fraudulent acts or omissions; or (g) any claim that Your use of the Implementation infringes or misappropriates any third party rights.

6.2 Indemnification Procedure.

DECTIFY shall: (a) provide You with prompt written notice of any Claim subject to indemnification hereunder (provided that failure to provide such notice shall not relieve You of Your indemnification obligations except to the extent You are materially prejudiced thereby); (b) grant You sole control of the defense and settlement of such Claim (provided that You shall not settle any Claim in a manner that admits liability on behalf of any DECTIFY Indemnitee or imposes any obligation on any DECTIFY Indemnitee without DECTIFY's prior written consent); and (c) provide reasonable cooperation to You, at Your expense, in the defense of such Claim.

6.3 Scope of Indemnity.

For the purposes of this Clause 6, the term "indemnify" shall be construed as including the obligation to "hold harmless" and "protect from liability" as contemplated under the Indian Contract Act, 1872, and shall cover both situations where: (i) actual loss or damage has been suffered by the indemnified party; and (ii) liability has accrued but no payment has yet been made by the indemnified party. The indemnifying party's obligations shall include the duty to defend the indemnified party against covered Claims.

7. LIMITATION OF LIABILITY

7.1 Limitation on Direct Damages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING SECTIONS 73 AND 74 OF THE INDIAN CONTRACT ACT, 1872, IN NO EVENT SHALL DECTIFY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS OR REPRESENTATIVES BE LIABLE TO YOU FOR ANY AMOUNT IN EXCESS OF THE TOTAL FEES ACTUALLY PAID BY YOU TO DECTIFY UNDER THESE TERMS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. IF NO FEES HAVE BEEN PAID, DECTIFY'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED INR 10,000 (INDIAN RUPEES TEN THOUSAND ONLY), WITHOUT REGARD TO WHETHER SUCH CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), STATUTE, OR ANY OTHER LEGAL THEORY.

7.2 Exclusion of Consequential Damages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DECTIFY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, LOSS OF INFORMATION, BUSINESS INTERRUPTION, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS, HOWSOEVER CAUSED AND WHETHER ARISING OUT OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, STRICT LIABILITY, PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF DECTIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

7.3 Exceptions to Limitations.

THE LIMITATIONS AND EXCLUSIONS SET FORTH IN THIS CLAUSE 7 SHALL NOT APPLY TO: (A) LIABILITY ARISING FROM DECTIFY'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD; (B) LIABILITIES THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW; (C) YOUR OBLIGATIONS TO INDEMNIFY DECTIFY PURSUANT TO CLAUSE 6; OR (D) YOUR BREACH OF CLAUSES 2 (USE OF IMPLEMENTATION AND RESTRICTIONS), 3 (DATA PROTECTION AND PRIVACY COMPLIANCE) OR 4 (CONFIDENTIALITY).

7.4 Basis of Bargain.

YOU ACKNOWLEDGE AND AGREE THAT DECTIFY HAS ENTERED INTO THESE TERMS AND SET ITS PRICES IN RELIANCE UPON THE LIMITATIONS OF LIABILITY AND DISCLAIMERS OF WARRANTIES AND DAMAGES SET FORTH HEREIN, THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES, AND THAT ABSENT SUCH LIMITATIONS AND DISCLAIMERS, THE TERMS AND PRICING WOULD BE SUBSTANTIALLY DIFFERENT.

8. REMEDIES FOR BREACH

8.1 Direct Losses and Damages.

In addition to any other rights and remedies available under these Terms or Applicable Law, if You breach any provision of these Terms, You shall compensate and make good to DECTIFY all direct losses, damages and costs incurred by DECTIFY as a result of such breach, in accordance with Sections 73 and 74 of the Indian Contract Act, 1872, including but not limited to: (a) lost revenue and profits; (b) costs of system downtime, repair and restoration; (c) costs of investigating and remediating the breach; (d) reasonable costs associated with enforcement of these Terms, including legal fees and court costs; and (e) any penalties, fines or damages imposed by third parties or regulatory authorities arising from or relating to Your breach.

8.2 Equitable Relief.

You acknowledge and agree that: (a) a breach or threatened breach of Clauses 2 (Use of Implementation and Restrictions), 3 (Data Protection and Privacy Compliance) or 4 (Confidentiality) may cause irreparable harm to DECTIFY for which monetary damages would be an inadequate remedy; and (b) DECTIFY shall be entitled to seek equitable relief, including injunctive relief and specific performance, to prevent or restrain any such breach or threatened breach, without the necessity of proving actual damages or posting a bond, and in addition to any other remedies available at law or in equity.

8.3 Mitigation.

DECTIFY shall make commercially reasonable efforts to mitigate any damages resulting from Your breach of these Terms. However, DECTIFY shall not be required to provide proof of actual damages in order to receive compensatory damages or equitable relief as contemplated by these Terms.

8.4 Cumulative Remedies.

Except as expressly provided to the contrary in these Terms, all rights and remedies provided in these Terms are cumulative and not exclusive, and the exercise by either Party of any right or remedy does not preclude the exercise of any other rights or remedies that may now or subsequently be available at law, in equity, by statute, in any other agreement between the Parties or otherwise.

9. TERM AND TERMINATION

9.1 Term.

These Terms shall commence on the date You first access or use the Implementation and shall continue until terminated in accordance with this Clause 9.

9.2 Termination for Convenience.

Either Party may terminate these Terms at any time, for any reason or no reason, upon providing thirty (30) days' prior written notice to the other Party. You may stop using the Implementation at any time without notice to DECTIFY.

9.3 Termination for Cause.

Either Party may terminate these Terms immediately upon written notice to the other Party if: (a) the other Party materially breaches any provision of these Terms and fails to cure such breach within fifteen (15) days of receiving written notice thereof; (b) the other Party becomes insolvent, makes an assignment for the benefit of creditors, or has a receiver, administrator or liquidator appointed for it or its business; or (c) the other Party ceases to conduct business in the normal course.

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9.4 Termination by DECTIFY.

Notwithstanding anything to the contrary in these Terms, DECTIFY may terminate Your access to the Implementation or these Terms immediately, without prior notice and without further obligation to You, if: (a) DECTIFY believes, in its reasonable discretion, that You have violated these Terms; (b) the relevant Customer Authorization is revoked, expires or terminates; (c) DECTIFY discontinues the Implementation; or (d) DECTIFY determines that continuing to provide You with access to the Implementation poses a security risk, legal liability, or reputational harm to DECTIFY or its customers.

9.5 Effect of Termination.

Upon termination or expiry of these Terms for any reason:

(a) the license granted to You under Clause 2.2 shall immediately terminate;

(b) You shall immediately cease all use of and access to the Implementation;

(c) You shall immediately return to DECTIFY or securely destroy (at DECTIFY's election) all Proprietary Information of DECTIFY in Your possession or control, including all copies, extracts and derivatives thereof;

(d) You shall immediately delete and permanently erase all cached or stored Data and content obtained through the Implementation, including all copies, extracts and derivatives thereof, unless retention is required by Applicable Law;

(e) You shall, within seven (7) days, provide written certification to DECTIFY, signed by an authorized representative, confirming that You have fulfilled Your obligations pursuant to sub-clauses (b), (c) and (d) above;

(f) You shall immediately pay to DECTIFY all amounts due and owing under these Terms, if any;

(g) all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Clauses 1 (Definitions and Interpretation), 2.3 (Ownership), 2.6 (Feedback License), 3.6 (Data Retention and Deletion), 4 (Confidentiality), 5.3 (Disclaimer of Warranties), 6 (Indemnification), 7 (Limitation of Liability), 8 (Remedies for Breach), 9.5 (Effect of Termination), and 10 (General Provisions).

9.6 No Refund.

Upon termination for any reason, all fees paid are non-refundable, and DECTIFY shall have no obligation to provide any refund or compensation to You.

10. GENERAL PROVISIONS

10.1 Entire Agreement.

These Terms, together with any DPA, Customer Agreement or other written agreement expressly incorporated herein by reference, constitute the entire understanding and agreement between the Parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, representations, warranties, and communications, whether written or oral, between the Parties relating to such subject matter.

10.2 Amendments and Modifications.

DECTIFY reserves the right to modify, amend, update or change these Terms from time to time in order to comply with changes in technology, business practices, regulatory requirements, or Applicable Laws. DECTIFY will post updated Terms on its website at [insert URL] and will use commercially reasonable efforts to notify You of any material changes by email (to the address associated with Your account) or by posting a notice through the Implementation. Such modifications shall become effective immediately upon posting, or on such later date as may be specified in the notice. Your continued access to or use of the Implementation after the effective date of any modified Terms constitutes Your acceptance of and agreement to be bound by such modified Terms. If You do not agree to the modified Terms, You must immediately discontinue Your use of and access to the Implementation and notify DECTIFY in writing of Your objection. It is Your responsibility to review these Terms periodically for changes.

10.3 Assignment and Successors.

You may not assign, transfer, delegate or sublicense these Terms or any of Your rights or obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of DECTIFY, which may be withheld in DECTIFY's sole discretion. Any purported assignment, transfer or delegation in violation of this Clause 10.3 shall be null and void and of no force or effect. DECTIFY may assign these Terms, in whole or in part, to any affiliate or in connection with any merger, consolidation, restructuring, sale of assets, or other corporate reorganization, upon providing You with written notice of such assignment. These Terms shall be binding upon and inure to the benefit of the Parties and their respective successors and permitted assigns. For purposes of these Terms and for the avoidance of doubt, "assign" shall include any assignment, transfer or delegation to a successor in interest who obtains all or substantially all of the assigning Party's assets or business through consolidation, merger, acquisition or other corporate transaction.

10.4 Relationship of Parties.

The relationship between the Parties is that of independent contractors. Nothing in these Terms shall be construed to create any agency, partnership, joint venture, employer-employee relationship, franchisor-franchisee relationship, or any other relationship of trust or confidence between the Parties. Neither Party has any authority of any kind to bind or commit the other Party in any respect whatsoever, or to act as or hold itself out as the representative, agent or employee of the other Party. DECTIFY shall at all times be and act as an independent contractor in relation to You.

10.5 Notices.

All notices, requests, demands, consents, approvals and other communications required or permitted under these Terms ("Notices") shall be in writing and shall be deemed to have been duly given:

(a) when delivered personally, upon delivery;

(b) when sent by electronic mail, upon electronic confirmation of receipt;

(c) one (1) business day after being sent by recognized overnight courier service with tracking capability;

(d) seven (7) business days after being sent by registered post or speed post with acknowledgement due; or

(e) upon actual receipt, if sent by any other method.

Notices shall be provided to the email address or mailing address specified in Your account information or registration details, or to such other address as a Party may designate by providing Notice to the other Party in accordance with this Clause 10.5. For Notices to DECTIFY, the address shall be:

DECTIFY Technologies Private Limited Attention: Legal Department

10.6 Dispute Resolution and Governing Law.

(a) Governing Law. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. The provisions of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act shall not apply to these Terms.

(b) Amicable Resolution. In the event of any dispute, controversy, claim or difference arising out of or relating to these Terms, including any question regarding its existence, validity, interpretation, performance, breach or termination ("Dispute"), the Parties shall first attempt in good faith to resolve the Dispute amicably through negotiation between senior executives of each Party within thirty (30) days of written notice of the Dispute.

(c) Arbitration. If the Dispute is not resolved through negotiation within the thirty (30) day period specified in Clause 10.6(b), then such Dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator mutually appointed by the Parties. If the Parties are unable to agree upon a sole arbitrator within fifteen (15) days of receipt of a request for arbitration, the sole arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [insert city], India. The language of arbitration shall be English. The arbitral award shall be final and binding upon the Parties and may be enforced in any court of competent jurisdiction.

(d) Exclusive Jurisdiction. Subject to the arbitration provisions in Clause 10.6(c), the courts at [insert city], India shall have exclusive jurisdiction over any matters that are not subject to arbitration or that relate to the enforcement of any arbitral award, and each Party hereby submits to the exclusive jurisdiction of such courts and waives any objection to venue or inconvenient forum.

(e) Interim Relief. Notwithstanding the arbitration provisions in Clause 10.6(c), either Party may seek interim, provisional or injunctive relief from a court of competent jurisdiction as may be necessary to protect its rights or property pending the appointment of an arbitrator or pending the arbitrator's determination of the merits of the Dispute. Seeking such interim relief shall not be deemed a waiver of the obligation to arbitrate.

10.7 Severability.

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Terms. In either case, the remaining provisions of these Terms shall remain in full force and effect and shall not be affected thereby.

10.8 Waiver.

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver unless otherwise expressly provided in writing. No failure or delay by either Party in exercising any right, power or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power or privilege.

10.9 Force Majeure.

Neither Party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, wars, terrorism, civil unrest, labor disputes, epidemics, pandemics, government actions or orders, failure of public utilities or communication systems, or other similar events ("Force Majeure Event"). The affected Party shall promptly notify the other Party of the Force Majeure Event and shall use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either Party may terminate these Terms upon written notice to the other Party.

10.10 Third Party Beneficiaries.

These Terms are for the sole benefit of the Parties and their respective successors and permitted assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms, except as expressly provided in Clause 6 (Indemnification) with respect to DECTIFY Indemnitees.

10.11 Compliance with Laws.

Each Party shall comply with all Applicable Laws in performing its obligations and exercising its rights under these Terms. Without limiting the generality of the foregoing, You shall comply with all applicable export control, sanctions, anti-corruption, anti-money laundering, and data protection laws and regulations.

10.12 Electronic Communications and Signatures.

You consent to receive communications from DECTIFY electronically, including by email or by posting notices through the Implementation or on DECTIFY's website. You agree that all agreements, notices, disclosures and other communications that DECTIFY provides to You electronically satisfy any legal requirement that such communications be in writing. These Terms and any documents executed in connection herewith may be executed by electronic signature, and such electronic signatures shall have the same legal effect as original signatures and shall be valid and enforceable under the Information Technology Act, 2000.

10.13 Language.

These Terms have been prepared in the English language. In the event these Terms are translated into any other language, the English language version shall prevail and control in all respects.

10.14 Audit Rights.

DECTIFY shall have the right, upon providing You with at least seven (7) days' prior written notice, to inspect, access and audit (by itself or through consultants or auditors of DECTIFY's choice): (a) any premises at or on which the Implementation or any Data obtained therefrom is being kept, used, stored or processed; (b) any computer systems, equipment, applications, records, books and papers maintained by You in connection with Your use of the Implementation; and (c) Your compliance with these Terms. You shall cooperate fully with any such inspection or audit and shall provide DECTIFY with access to all relevant systems, records and personnel. All costs and expenses of such inspection or audit shall be borne by DECTIFY, unless such inspection or audit reveals a material breach of these Terms by You, in which case You shall reimburse DECTIFY for all reasonable costs and expenses incurred in connection with such inspection or audit.

10.15 Regulatory Compliance and Cooperation.

You acknowledge and agree that DECTIFY is subject to regulation and supervision by various governmental and regulatory authorities, including the Reserve Bank of India (to the extent applicable), the Securities and Exchange Board of India (to the extent applicable), and other authorities with jurisdiction over DECTIFY's business and operations. You agree that such regulatory authorities, or any persons authorized by them, shall be entitled to: (a) require You to furnish and submit such data, documents and records as they may deem necessary; (b) inspect or cause an inspection to be made of Your operations, books, accounts, systems and premises; (c) access, inspect, examine and audit all documents, records, transactions and other information given to, stored or processed by You in connection with the Implementation; with or without provision of prior notice, as such regulatory authority may deem fit and necessary. You shall cooperate fully with any such regulatory inspection, examination or audit.

10.16 Counterparts.

These Terms may be executed in any number of counterparts, each of which when executed and delivered shall constitute an original, but all of which together shall constitute one and the same instrument. Execution and delivery of these Terms by electronic transmission of a scanned signature shall be deemed effective as delivery of an original executed counterpart.

DECTIFY Evidence Request Policy

Last Updated: October 15, 2025

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Introduction

DECTIFY ("DECTIFY" or "Company") places the utmost importance on delivering exceptional customer service, backed by objective evidence. Our commitment to providing unparalleled support is demonstrated through our capability to capture such evidence as well as DECTIFY's dedication to assisting law enforcement investigations in accordance with Indian law.

DECTIFY maintains a systematic process for receiving, tracking, processing, and responding to legal requests from government authorities, law enforcement agencies, and private customers. DECTIFY's Legal and Compliance Team reviews and evaluates all requests as they are received. DECTIFY then provides detailed and adequate responses to the requesting authority through secure channels.

DECTIFY reserves the right to challenge or reject any requests that are determined to be vague, inappropriate, overly-broad, or without legal basis under Indian law.

In strict adherence to DECTIFY's Privacy Policy and applicable data protection laws including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we will use reasonable efforts to provide notice to our customer when evidence requests are received, unless we are explicitly prohibited from doing so by law or court order.

Not a DECTIFY Customer?

If you are not a DECTIFY customer, please note that ownership, title and interest in the customer data belong to and are retained solely by our customers. DECTIFY maintains a limited license to access the customer data for the sole purpose of providing our services. DECTIFY does not own customer data and as a result does not maintain records of customer data after the retention period. Accordingly, DECTIFY encourages that you contact the customer regarding your request. Please note that after the retention period, all customer data collected by DECTIFY is permanently deleted and will no longer be accessible or retrievable.

Please see the below processes for requesting evidence from DECTIFY.

Evidence Certification Requests

DECTIFY's Standard Retention Period

DECTIFY's standard retention period is thirty (30) calendar days from the date of capture. This standard retention period applies to all customer data, unless otherwise specified in the individual customer's agreement or as required under applicable Indian laws and regulations.

Video and Audio Evidence

For requests related to video footage, audio recordings, or other non-automated number plate recognition data, customers should submit a request through DECTIFY's secure portal by selecting "Evidence Certification" in the Legal Process field.

Automated Number Plate Recognition (ANPR) Image Certification Within Retention Period

For requests that are still within the retention period, customers can automatically download a digitally signed certificate to validate the images at the bottom of each Search Card. For all purposes, these documents would be considered self-certifying affidavits from DECTIFY for use in legal proceedings.

For more information on accessing the self-certifying Image Certification Affidavit, please contact your DECTIFY account manager or visit our support portal.

ANPR Image Certification Request Outside Retention Period

For images outside of the retention period that have already been downloaded and stored without self-certification, please use DECTIFY's Evidence Validator to upload your original images for validation and to obtain court-ready authentication.

NOTE:The Evidence Validator only applies to files (PDFs, images) downloaded after July 1, 2025. If you are unable to use the Evidence Validator, please submit a request for certification through DECTIFY's secure portal.

Please contact your local agency or organisation regarding any extended data retention periods required under applicable laws.

Large Requests (Over 25 Images)

If your request includes 25 images or more, please download and submit a CSV file or spreadsheet along with your portal request. For more information on how to download a CSV file from your user interface, please contact support.

Witness Requests

To request a DECTIFY witness for testimony, please follow the below instructions for your entity type:

Law Enforcement and Government Authorities

All requests for witness testimony from law enforcement or government authorities MUST be accompanied by appropriate legal process (summons, court order, or other lawful authority) submitted through DECTIFY's secure portal or via proper service. DECTIFY requires submission of the complete legal process, including all attachments to be submitted via uneditable PDF format.

Non-Law Enforcement

All legal requests that are not made by law enforcement or government authorities must be properly served at the below physical address:

DECTIFY Technologies Private Limited

A courtesy copy of the summons or court order may be forwarded via email to support@dectify.in from the official email address of the requesting party.

NOTE: Receipt of such courtesy copy sent to DECTIFY via email shall not be deemed a waiver of proper service under the Code of Civil Procedure, 1908 or other applicable laws.

Once the summons or court order is properly served and received, DECTIFY will supply a witness in those instances where the above-mentioned methods of certification are insufficient. Unless otherwise specified or ordered by the court, the requestor is responsible for covering all applicable travel expenses and lodging.

DECTIFY reserves the right to object to summons for witness testimony that are served fewer than fourteen (14) calendar days from the scheduled date of appearance.

Document Subpoenas and Production Requests

For document production requests, please follow the below instructions for your entity type:

Law Enforcement and Government Authorities

All requests for documents from law enforcement or government authorities MUST be accompanied by appropriate legal authority (summons, court order, notice under Section 91 of the Code of Criminal Procedure, 1973, or other lawful process) submitted through DECTIFY's secure portal or via proper service. DECTIFY requires submission of the complete legal process, including all attachments to be submitted via uneditable PDF format.

Non-Law Enforcement

All legal requests that are not made by law enforcement or government authorities must be properly served at the below physical address:

DECTIFY Technologies Private Limited

A courtesy copy may be forwarded via email to support@dectify.in from the official email address of the requesting party.

NOTE: Receipt of such courtesy copy sent to DECTIFY via email shall not be deemed a waiver of proper service under applicable law.

DECTIFY will notify customers when any such data is sought in response to required disclosures from government, law enforcement, or third parties, except where prohibited by law or court order, or if DECTIFY believes in good faith that such notice may pose immediate risk of serious injury or death to any person.

DECTIFY reserves the right to object to requests for information that are not accompanied by proper legal authority. DECTIFY carefully reviews all submissions to ensure that there is a valid legal basis for each request under Indian law. If any request is considered to be unclear, inappropriate, overly-broad, or without legal basis, DECTIFY reserves the right to challenge or reject such request.

Support

Response Time

DECTIFY typically responds to valid requests within fourteen (14) calendar days. However, certain requests may take longer than the standard response time depending on the complexity and scope of the request.

If you require an expedited response, the required response deadline should be stated clearly in both the submission documentation and the formal request itself.

Emergency / Exigent Request

Emergency or exigent requests can be made through DECTIFY's secure portal by selecting "Emergency" in the Legal Process field. DECTIFY will only process emergency requests that provide the following information:

- Grounds to believe that there exists a risk of danger of death or serious physical injury and that DECTIFY may have information necessary to prevent such harm

- The nature of the emergency that requires disclosure, without delay, of the information requested

- How the information sought will help avert the threatened death or serious physical injury and why normal disclosure processes would be insufficient or untimely in light of the deadline requested

- The name, designation, and contact information of the authorised law enforcement officer or government official serving the request

- The categories of records sought, stated with particularity

- The specific time period for which the records are requested

Reimbursement

DECTIFY reserves the right to seek reimbursement for costs in responding to unusual or burdensome requests as permitted under applicable law. DECTIFY will not seek reimbursement for costs associated with responding to emergency requests or requests relating to child safety.

Frequently Asked Questions

These guidelines are regularly reviewed by DECTIFY and are subject to change at our discretion. For further information and answers to some frequently asked questions regarding evidence, please read below.

What does DECTIFY do?

DECTIFY is a public safety technology platform that builds hardware and software to collect objective evidence, surface investigative insights, and assist in crime prevention and detection to create safer communities. Our products include Automated Number Plate Recognition (ANPR) cameras, video surveillance cameras, audio recording systems, and real-time monitoring software.

How does the DECTIFY ANPR camera work?

The camera uses motion detection technology to detect when a vehicle moves past it. It captures an image of that vehicle, can alert local law enforcement if the vehicle registration number matches entries in authorised databases, and transmits and stores the images in the cloud, fully encrypted, for a default period of 30 days.

Is the DECTIFY ANPR only for law enforcement?

The DECTIFY ANPR camera can be used by law enforcement as well as private residential societies, commercial establishments, or businesses. These devices can be shared with law enforcement so that regardless of the owner/purchaser, law enforcement is able to access the data to help prevent and solve crime, subject to proper legal process.

How do we know the DECTIFY device was working during a certain date and time?

DECTIFY's cloud software maintains a suite of automated health checks that run regularly. DECTIFY develops this software in-house. These health checks validate essential functionality and alert DECTIFY when a device is operating abnormally.

How do we know timestamps on the device are accurate?

The DECTIFY device syncs its clock with network time protocol (NTP) servers and the mobile network. If the device goes offline, it resyncs the clock once it is back online. All timestamps are recorded in Indian Standard Time (IST).

How does DECTIFY's ANPR software work?

DECTIFY builds proprietary machine learning technology which is capable of identifying types of vehicles, vehicle registration numbers, and various other objective vehicle characteristics. DECTIFY maintains a high standard of quality control and validates every machine learning model with a large, diverse dataset of vehicles, ensuring that our accuracy meets industry standards.

What is DECTIFY's Retention Period? How is the Retention Period decided?

DECTIFY's default data retention period for data collected by automated number plate recognition systems is thirty (30) days, after which data is permanently deleted from the cloud. We believe thirty days provides strong protection for privacy while still enabling the provision of sufficient evidence in the majority of cases. There are also administrative benefits for our customers by retaining and storing less data.

DECTIFY will respect existing data retention laws and regulations applicable in India that differ from 30 days. If a customer wishes to impose a longer retention period that is not already required by applicable law, DECTIFY will offer extended retention for up to one year, subject to the customer obtaining appropriate approvals from governing authorities or bodies as required under applicable laws.

What constitutes appropriate approval for extended retention?

Appropriate approvals may include, but are not limited to, approvals from:

- State or local government authorities

- Residential Welfare Associations or Society Managing Committees (for residential deployments)

- Board of Directors or authorised management (for commercial deployments)

- Relevant regulatory authorities where applicable

Important Notice

The information contained within these guidelines is for the purposes of providing information to government agencies, law enforcement agencies, and private customers regarding the legal process that DECTIFY requires in order to disclose information in compliance with Indian law.

The frequently asked questions section of these guidelines is intended to provide answers to some of the more common questions that DECTIFY receives. These guidelines are not intended to provide legal advice or as a substitute for witness testimony, and nothing within these guidelines is meant to create any enforceable rights against DECTIFY.

DECTIFY's policies may be updated or changed in the future without further notice. All requests will be processed in accordance with applicable Indian laws including but not limited to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Code of Criminal Procedure, 1973, and the Indian Evidence Act, 1872.

For further inquiries, please contact: support@DECTIFY.in